To improve and maintain customer loyalty, brand-centric retail strategies must evolve to be truly customer-centric. Retailers need to support complex, data-driven, UBN QTech Solutions programs in order to build sticky, personalized, long-term customer relationships.

UBN QTech Solutions partners with clients to deliver end-to-end customer engagement services, technology innovations, analytics-derived insights, process optimization and business improvements. We’ve streamlined front and back office and industry-specific processes to provide the highest value from every customer interaction and to deliver improved business outcomes.

Global Agility for Empowered Customers

We realize that every interaction between you and your customer is a critical moment for your retail business and brand. From awareness of trends, through service and support of every sale, we help you meet the demands of the empowered customer with the right product, at the right time and via the right channel. We provide global delivery experience and expertise in support of both online retailers and traditional brick-and-mortar enterprises.

We help you increase customer loyalty through an analytics-driven approach applied throughout the entire customer lifecycle, from marketing to post-sales support. Our continuous flexibility and agility have allowed us to anticipate marketplace changes and to capitalize on the opportunities those changes present. In every opportunity, we’ve sought to transform the customer experience by providing the highest value in every customer interaction.

Outpacing the Competition

We help you optimize the buying experience across clicks, bricks and mortar and to increase sales and margins through operational efficiencies. We provide speech analytics to improve customer satisfaction and loyalty, while focusing on process improvement and agent behavior. We also enable you to continuously track interactions across multiple channels to better understand your customer and outpace your competitors. Our efficient staff resourcing will help increase revenue by ensuring that our agents are trained in both telesales and customer service.

Our Definition

Classic retail chain stores and vertically integrated brands aren’t the only way to reach consumers anymore; countless new ways are being developed every day. Internet and mobile supported formats are competing for attention and purchasing power among consumers. The sector expertise of UBN QTech Solutions Cyber Systemsencompasses all of these areas – beginning with classic shops to online to offline to noline to curated content and advertising formats, all the way to marketplaces. To this end, we consider customer-visible players as well as enabling technologies, diverse fulfillment components and the logistics involved in being a participant of the sector.

Our Experience

Cyber Systemshave extensive

The partners of UBN QTech Solutions Cyber Systemshave extensive personal experience in all of the above areas at their disposal. Jules Grüninger for example took over the vertically-integrated underwear manufacturer Beldona, led it and sold it to a strategic investor. George Zinell led a retail shoe chain with over 1000 employees and developed their multichannel platform. Several companies in the video on demand and ecommerce market were founded and sold by Philipp Schlüter.

Current Trends

The retail business has found itself in the midst of a fundamental change. The unbelievable speed and intensity of this change does not allow many traditional market players to develop their key competences naturally. The most important new key competences of the market today are: Efficiency in digital customer approaches, such as all forms of online marketing, targeting, and retention marketing Customer experience management that presents the customer a relevant, brand-compliant shopping experience through digital and physical points of contact – easy to use, lifestyle-relevant, adapted to the particular context

Build successful e-commerce businesses

When it comes to retail e-commerce, we know what it takes to be successful. We’ll bring your store to the web starting with finding the right storefront platform like Bigcommerce, HipCommerce, Shopify, WooCommerce or Magento, to integrating your Point of Sale or Enterprise Resource Planning system with your online business, to helping you create a web marketing strategy that works for you.

One-size-fits all business

We know that e-commerce is not a one-size-fits all business. That’s why we work closely with you to pick a platform that’s right for your specific needs. Choose Bigcommerce, HipCommerce, Magento, Shopify, or WooCommerce for a solutions that will meet your business needs and your budget today, tomorrow and long into the future

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